Know Your Customer (KYC) Policy

1. Introduction

CyberBingo.com is committed to ensuring a safe and secure gaming environment. Our Know Your Customer (KYC) policy aims to prevent identity fraud, underage gaming, money laundering, and other illicit activities. This policy outlines the verification procedures that all users must complete to access this website.

2. Purpose

The primary objectives of our KYC policy are:

 • To verify the identity of our players.

 • To prevent fraudulent activities and financial crimes.

 • To comply with legal and regulatory requirements.

 • To ensure responsible gaming.

3. Verification Process

Users must complete identity verification before making transactions on CyberBingo.com - The verification process includes:

 a. Identity Verification.

  Players must provide one of the following government-issued identification documents:

  • National ID card.

  • Driver’s license.

The document must be valid and clearly display the user’s name, date of birth, and photograph.

 b. Address Verification.

  To confirm the user’s residential address, we require one of the following documents (dated within the last three months):

  • Utility bill (electricity, water, gas, internet, or telephone).

  • Bank statement.

  • Official government correspondence.

 c. Payment Verification.

  For security reasons, users may need to verify their payment method by providing:

  • A copy of the front side of the credit/debit card (first six and last four digits visible, CVV hidden).

  • A screenshot of an e-wallet or bank account statement confirming ownership.

4. Age Verification

CyberBingo.com strictly prohibits underage gaming. All players must be at least 18 years old or the legal age in their jurisdiction. If we suspect a user is underage, their account will be suspended until proper verification is completed.

5. Enhanced Due Diligence (EDD)

For high-risk users or transactions, we may request additional documentation and conduct further checks, including:

 • Proof of source of funds.

 • Enhanced transaction monitoring.

 • Additional identity verification procedures.

6. Data Protection & Privacy

CyberBingo.com respects users’ privacy and ensures that all personal data collected for KYC purposes is securely stored and used only for compliance purposes. We do not share user data with third parties unless required by law.

7. Non-Compliance & Account Restrictions

Failure to complete the KYC verification process may result in:

 • Account suspension or closure.

 • Withheld withdrawals.

 • Reporting to regulatory authorities if suspicious activity is detected.

8. Contact & Support

For any questions or assistance regarding the KYC process, users can contact our support team at [email protected]

Palau Holdings N.V.

Kaya Richard J Beaujon

Curaçao

By using CyberBingo.com, players agree to comply with this KYC policy to maintain a secure gaming environment.